§ 48-18.002. Dispatching.

(a)

Ambulance Available.

(1)

Emergency. Upon receiving a call for emergency ambulance service the permittee shall immediately dispatch an ambulance to the address or place given and the ambulance dispatched shall immediately start a direct run to that address or place and shall complete that run unless directed otherwise by the appropriate county communications center, or unless diverted to respond to another emergency.

(2)

Nonemergency. Upon receiving a call for nonemergency ambulance service the permittee shall promptly dispatch, or schedule for dispatch at a time acceptable to the caller, an ambulance to the address or place given and the ambulance shall promptly, or at the time scheduled, start a direct run to that address or place and shall complete that run unless directed otherwise by the appropriate county communications center, or unless diverted to respond to an emergency.

(b)

Ambulance Unavailable.

(1)

Emergency. Upon receiving a call for emergency ambulance service and having no ambulance available to immediately make a direct run to the address or place given the permittee shall immediately notify the caller of this fact, and if the caller cannot be so notified, the permittee shall immediately notify the appropriate county communications center.

(2)

Nonemergency. Upon receiving a call for nonemergency ambulance service and having no ambulance available to make a direct run to the address or place given, or to do so at some later time agreeable to the caller, the permittee shall immediately notify the caller of this fact.

(c)

Ambulance Diverted. If an ambulance is directed to make a direct run to an address or place and is thereafter diverted for any reason, the permittee shall immediately notify the caller of this fact, and, in the case of emergency service, if the caller cannot be notified the permittee shall immediately notify the appropriate county communications center.

(Ords. 83-28 § 1 (part), 70-77).