The cable operator shall keep a computer log or written record of (1) service calls
and complaints which require the dispatch of a service vehicle to respond to the service
call or complaint, and (2) calls regarding outages, regardless of whether a service
vehicle was dispatched, together with the disposition of all such calls. Records kept
in the ordinary course of business shall be available for public inspection by the
affected subscriber at the local office of the cable operator during regular office
hours such that each subscriber may examine only his or her own records. The log or
record shall be available for inspection by the county, in the presence of the affected
subscriber, at any time at the local office of the cable operator during regular office
hours. Before making a record available for inspection under this section, the cable
operator may require reasonable advance notice, which shall in no event exceed one
working day.
(Ords. 2006-65 § 3, 93-55).
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