§ 58-4.636. Credits for outages.

(1)

Except for loss of service beyond the reasonable control of a cable operator, after notification from a subscriber of a service interruption or system outage and following reasonable notice and opportunity to cure, the cable operator shall, upon request, credit the subscriber's account on a pro-rata basis one-thirtieth of the subscriber's monthly rate for each day or portion of a day that the system outage service interruption continues. In addition, in cases where, within any seven-day period, there have been more than six system outages or service interruptions of fifteen minutes or more, the cable operator shall, upon request, credit the subscriber's account for one-fourth of the subscriber's monthly rate. Should a system outage or service interruption affect a pay-per-view or other similarly priced per-event service, the subscriber shall, upon request, be credited the charges for such service.

(2)

Nothing in this section shall prohibit a cable operator from giving other credits.

(Ords. 2006-65 § 3, 93-55).